The OneLinc Business Plan 2019-21 is our new business plan and is split into 4 distinct sections. Below are key highlights from our action plan to help us achieve our purpose, ‘Creating the right environment for people to flourish.’
Moving Forwards
We will continue to improve and provide an even better service to tenants in the year ahead.
Modern and Excellent Services
Undertake an exercise to map out customer demand via the customer contact centre
Develop a data strategy and action plan
Develop a Self-Service Board Portal
Dynamic CRM system in Place and a replacement finance system
Develop a new Tenant Engagement Strategy
To support 100 tenants to sustain their tenancies through support provided by our STRIVE in house support team
Prosperous Business
Appoint a Procurement and Value for money lead officer
Extend Community Benefit Clauses across development and assets
Develop our Welsh Language approach with a new Welsh Language Scheme and Action Plan
Achieve ‘Investors in Diversity’ status through accreditation with the National Centre for Diversity
Assurance mapping framework utilised throughout Linc service areas
Review the leadership and management of food hygiene across care and ensure system of assurance is appropriate for all environments
Review the business performance of the Nursing Homes and develop effective strategies to maximise returns
Wellbeing and Personal Development
Review all staff terms and conditions
Leadership programme delivered to Executive & Senior Leadership, line managers and modernisation project leads
Develop a Health and Wellbeing Strategy
Sign the mental health ‘Time to Change’ pledge and develop an action plan to progress
Reduce the reliance on agency staff in nursing
Strengthen our approach to safeguarding
New Business and Growth
Review funding strategy
Establish a property sales subsidiary
Deliver an additional 210 new homes
Research and review models of extra care and community living for older people and appraise all existing and planned developments to ensure clarity over alternative uses and options
Source additional grant sources in addition to Social Housing Grant and Innovative Housing Programme
Plan for social care services developed and growth areas identified